HOUSE RULES

We’ve put together what we like to call a House Etiquette.
A few key pointers to help you navigate your stay at the apartment, keep neighbours happy and keep everyone, including host, smiling at the end.

We had to make few adjustments due to that naughty bug Covid-19, to make sure everyone is safe.

We hope those few points are easy to follow and we really appreciate if you observe them. :

1. GUEST VERIFICATION FOR PROPERTY SECURITY -
Please note, our homes are protected by Superhog, leading vacation rental insurance provider. Before your arrival, you will need to verify your details via their Know Your Guest form and choose between a refundable deposit or buying a non-refundable £35 damage waiver. We suggest the damage waiver as it protects you from any accidental damage during your booking.
Once booked you will receive a link in the welcome message and easy to follow steps. All information is for check in purposes only and strictly confidential.
Please have a clear profile picture on Airbnb so we can recognise you on arrival. (Please no masks, avatars or cartoon characters). Thank you.

2. MAKE THE ARRIVAL A SMOOTH ONE - Please ensure you have a clear profile picture uploaded to Airbnb profile and that you have verified your ID. Due to contactless check in, we need to be able to verify that the person arriving is the person who booked. All guests have to be registered on the booking with clear profile pictures.
Be contactable when you arrive in the UK and please ensure you have your App on the phone.

3. PLEASE READ CHECK IN instructions and ensure you have screenshots available when you arrive, in case you have problems with data connection. You will save yourself a lot of stress if you come prepared.

4. LET’S SPREAD LOVE NOT GERMS - Please take off your shoes before you enter the flat and leave shoes just inside the flat, next to the door. Please wipe the luggage with anti-bacterial wipes or spray before entering the apartment and use Hand sanitizer - provided by the door at the entrance. Please use every time you enter the apartment.

5. SAVE THE PLANET - RECYCLE: The planet is drowning under plastic waste. So if you love our city and want to enjoy it for many years to come, please recycle. We provide everything for you to make recycling easy - You will find simple guidelines here, on the listing online and there will be also a leaflet inside the House Brochure from the council.

6. SAVE THE ENERGY: When leaving switch off all lights in the flat and ensure that the heating is turned down to about 18 degrees, if you have changed the Nest at any time during your stay.

7. BE KIND TO NEIGHBOURS: Don't cause noise especially during quiet hours and never leave rubbish outside the building other than designated times.

8. KEEP OUR HOME AND YOUR BELONGINGS SAFE: Please always close firmly window when you leave and shut the door firmly.

9. YOUR HOME FOR THE TIME BEING IS FOR YOU ONLY - No extra guests or overnight guests unless agreed with hosts in advance, please.

10. HONESTY IS KING: If you damage something please let us know. We are always reasonable.

11. HELP US TO HELP YOU: If something on your arrival is not working in the flat, or some essentials missing, please don’t wait till you depart, but let us know asap so we can rectify it immediately and make sure your stay is as comfortable as possible.

12. SOCIAL DISTANCING & COVID-19: If you or anyone in your party starts getting Covid-19 symptoms whilst staying at our place, you need to let us know as we will have to block 72hrs after your departure. In such situation you have to adhere to self-isolation as per government guidelines.

If you arrive before check in time and cleaners are still inside, please DO NOT ENTER the flat. You can leave your luggage for cleaner to wheel it in. You can only enter the flat when the cleaners have left.

Thank you in advance.
With best regards,
Your Hosts