Please see our friendly House Etiquette, a few key pointers to help you navigate your stay at the apartment, keep neighbours happy and keep everyone, including host, smiling at the end:

1. GUEST VERIFICATION FOR PROPERTY SECURITY -
Please note, to keep our properties safe from scams and unauthorised bookings, we are now protected by the leading short let insurance provider in Europe, Superhog. Unlike hotels we have no way of checking identity of our guests on arrival, so we will ask you to e-verify your details via their Know Your Guest form where you will have an opportunity to choose an optional non-refundable damage waiver @ £35 per stay, covering you for any accidental damage claims on Airbnb or VRBO and direct bookings, up to £500.
This does not cover malicious damage, damage caused by breaking house rules.
Please have a clear profile picture (Airbnb) so we can recognise you on arrival.



Once booked you will receive a link in the welcome message and easy to follow steps. All information is for check in purposes only and strictly confidential. We do not hold any information on our database and Superhog adheres to GDPR and will dispose of any data held accordingly with the GDPR regulations.


IMPORTANT: We cannot admit guests who do not have a clear profile picture on their Airbnb profile (no masks, sunglasses or face obstructing hats), as we have to recognise you on arrival and verify that the person who booked is the person arriving at the door and all guest verification has to be completed prior to arrival. Thank you.


2. MAKE THE ARRIVAL A SMOOTH ONE - Please ensure you have a clear profile picture uploaded to Airbnb profile and that you have verified your ID. Due to contactless check in, we need to be able to verify that the person arriving is the person who booked. All adult guests have to be registered on the booking with clear profile pictures.
Be contactable when you arrive in the UK and please ensure you have your App on the phone.


3. LET’S SPREAD LOVE NOT GERMS - Please take off your shoes before you enter the flat and leave shoes inside next to the door.


4. SAVE THE PLANET - RECYCLE: The planet is drowning under plastic waste. So if you love our city and want to enjoy it for many years to come, please recycle. We provide everything for you to make recycling easy - further info on the living room board and House Brochure on the table.


5. SAVE THE ENERGY: When leaving switch off all lights in the flat and ensure that the heating is turned down to about 19 degrees Celsius.


6. BE KIND TO NEIGHBOURS: Don't cause noise especially during quiet hours and only leave rubbish in outdoor bin no 2. Also if you are staying with children please ask them not to run and jump too much as this can be very hard on neighbours downstairs. Thank you very much.


7. KEEP OUR HOME AND YOUR BELONGINGS SAFE:
- Never leave keysafe unlocked even when empty as this leaves code exposed. If you leave the keysafe unlocked we will have to send someone to lock it and £95 callout charge will apply;
- Always close the flat and the building door firmly.


8. YOUR HOME IS FOR YOU ONLY - No extra or overnight guests unless agreed with hosts in advance and absolutely no parties.


9. HONESTY IS KING: If you damage something please let us know. We are always reasonable. Please also do not take our chargers or anything that belongs to the flat. Removed charger is subject to £15 fee.

10. HELP US TO HELP YOU: If something on your arrival is not working in the flat, or some essentials missing, please let us know asap so we can rectify it immediately and make sure your stay is as comfortable as possible.


11. RESPECT OUR HOUSEKEEPING STAFF:
If you arrive before check in time and cleaners are still inside, please just drop the luggage off. Ask housekeeper where and leave premises to let them finish the job.


Thank you in advance.
With best regards,
Your Hosts at Mi Casa Su Casa London