...or as we prefer to call it a Good Guest Guide, designed to help you navigate your stay at the apartment, keep neighbours happy and keep everyone, including host, smiling at the end.
As there are no universal guidelines to the world of home surfing, we wanted to create a comprehensive etiquette that, we hope, helps our guests coming from different parts of the world, backgrounds, cultures and customs, have a mutually good and positive experience:

1. PRE-ARRIVAL HOTEL STYLE GUEST VERIFICATION:
Please note, our homes are protected by Superhog, a leading European short let insurer.
Unlike hotels we have no way of checking identity of our guests on arrival, so once booked, we will ask you to e-verify your details via their Know Your Guest form before arrival. You will receive a link in a welcome message.

You will be able to add an OPTIONAL £35 damage waiver, which protects you from AirCover (Airbnb) or Deposit (VRBO) claim for accidental damage up to £500.
This does not cover malicious damage, damage caused by breaking house rules.
Please do not pay a deposit unless you are booking with us directly via our booking channel.

PRIVACY AND GDPR: All information is for check in purposes only and strictly confidential. We do not hold any ID information on our channel manager. All info is shown only to Superhog insurer and they adhere to GDPR rules and will dispose of any data held accordingly with the GDPR regulations.


AIRBNB GUESTS: Please have a clear profile picture (Airbnb).
VRBO & BOOKING COM - please send us a picture via Guest Arrival Form.


3rd PARTY BOOKINGS are not allowed on Airbnb. Main guest must be present on arrival. If main guest is not present, e.g. due to flight delay, sickness, etc., we will let co-guests check in, providing they have been added to the Airbnb reservation and are verified on Airbnb.
We can make an exception for family bookings. e.g. children booking for parents, but the main guest must be present on check in and at least one parent added to the booking.

Thank you.


2. MAKE THE ARRIVAL A SMOOTH ONE - Please ensure you have a clear profile picture uploaded to Airbnb profile and that you have verified your ID. Due to contactless check in, we need to be able to verify that the person arriving is the person who booked. All adult guests have to be registered on the booking with clear profile pictures.
Be contactable when you arrive in the UK and please ensure you have your App on the phone.

3. PLEASE READ CHECK IN instructions and ensure you have screenshots available when you arrive, in case you have problems with data connection. You will save yourself a lot of stress if you come prepared.

4. LET’S SPREAD LOVE NOT GERMS - Please take off your shoes before you enter the flat and leave shoes just inside the flat, next to the door. Please wipe the luggage with anti-bacterial wipes or spray before entering the apartment and use Hand sanitizer - provided by the door at the entrance. Please use every time you enter the apartment.

5. SAVE THE PLANET - RECYCLE: The planet is drowning under plastic waste. So if you love our city and want to enjoy it for many years to come, please recycle. We provide everything for you to make recycling easy - You will find simple guidelines here, on the listing online and there will be also a leaflet inside the House Brochure from the council.

6. SAVE THE ENERGY: When leaving switch off all lights in the flat and ensure that the heating is turned down to about 18 degrees, if you have changed the Nest at any time during your stay.

7. BE KIND TO NEIGHBOURS: Don't cause noise especially during quiet hours and never leave rubbish outside the building other than designated times.

8. KEEP OUR HOME AND YOUR BELONGINGS SAFE: Please always close firmly window when you leave and shut the door firmly.

9. YOUR HOME FOR THE TIME BEING IS FOR YOU ONLY - No extra guests or overnight guests unless agreed with hosts in advance, please.

10. HONESTY IS KING: If you damage something please let us know. We are always reasonable.

11. HELP US TO HELP YOU: If something on your arrival is not working in the flat, or some essentials missing, please don’t wait till you depart, but let us know asap so we can rectify it immediately and make sure your stay is as comfortable as possible.

12. SOCIAL DISTANCING & COVID-19: If you or anyone in your party starts getting Covid-19 symptoms whilst staying at our place, you need to let us know as we will have to block 72hrs after your departure. In such situation you have to adhere to self-isolation as per government guidelines.

If you arrive before check in time and cleaners are still inside, please DO NOT ENTER the flat. You can leave your luggage for cleaner to wheel it in. You can only enter the flat when the cleaners have left.

Thank you in advance.
With best regards,
Your Hosts

Karolina & Tamara